Civil Servants Must Embrace ‘New Mindsets’ in a ‘Tech-Powered New Normal’

By • on October 22, 2020

The Philippine Information Agency reported that Associate Professor Naomi Aoki of the University of Tokyo came up with four mindsets that must be embodied by civil servants as regulators of the use of technologies and as  policymakers. First is to be receptive to open innovation. According to Aoki, the COVID-19 pandemic requires the quick adoption of innovation in the delivery of public services. She said that the “key to high-performing and agile civil service [is the] willingness to work with certain external actors”.  Aoki mentioned some approaches for open innovation. One is for organizations to announce the types of innovation they are looking for and be willing to finance it. Another is to make data available to the public. However, she noted some barriers that may come with open innovation such as cultural (i.e., resistance to external innovations) and institutional (i.e., lack of top-management support and buy-in within the agencies).

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