How Can the Federal Government Better Engage Citizens?
The Government Accountability Office (GAO) website noted that federal agencies are using “open innovation” tools to leverage the knowledge and skills of people outside government. Using dedicated websites and in-person outreach, agencies have worked with the public to rebuild communities after Hurricane Sandy, improve methods to find asteroids that could threaten the Earth, and reduce the amount of time required for highway construction projects. The GAO identified seven practices that agencies can use to effectively engage the public when using open innovation tools.
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