Customer Knowledge Management, Inbound Open Innovation and Firm Performance

Customer Knowledge Management, Inbound Open Innovation and Firm Performance

By • on March 25, 2020

The IOS Press website noted that open innovation is one of the most effective ways to innovate and gain a competitiveness of enterprises, and customer knowledge stands as the cornerstone in all the external sources of innovation. As a result, the management of customer knowledge is critical for the implementation of the innovation activities and the

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