Tips for Creating Open Innovation Structures

The Utility Week website noted that it seems many organizations are talking about creating open structures for customer-led innovation – but how do you practically make it happen? Whatever sector you work in there are a huge rise in the number of teams being setup to “drive change” and “promote new working cultures”. All too often, however, the same organizations who are calling for such teams are at the same time internally confused about why or how they will work; often overlooking the fact that meaningful innovation is disruptive by its nature and of the impact that disruption will likely make on the fabric of the organisation.  We wanted to make sure that when we started upon our own journey, we understood the impact of creating such open and customer led structures, so we spent around a year scoping out what an innovation lab might look like.

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