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Strategy + Business Thought Leader Interview with Henry Chesbrough

Strategy + Business Thought Leader Interview with Henry Chesbrough

By • on May 26, 2011

In a conversation with “strategy + business,” Professor Henry Chesbrough argues that for companies “to escape the commodity trap — and to compete effectively in a knowledge-based economy — business leaders of all kinds need to reinvent themselves as innovators in services.”

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Innovating Customer Service

Innovating Customer Service

By • on May 19, 2011

In his article “Innovating the Customer Experience,” Peter J. Auditore argues that “Building a culture of collaboration isn’t the instant answer to creating innovation or innovating your customer’s experience. However, leveraging the newest collaborative applications can help find your innovators

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Use Open Services Innovation to Restore US Competitiveness

Use Open Services Innovation to Restore US Competitiveness

By • on May 17, 2011

As the US economy begins to recover from the devastating recession of 2008 and 2009, our trade deficit with China is again growing.  The rise of China and other emerging economies is triggering reflection here in the US about

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Role of Marketing Departments in Open Innovation Efforts

Role of Marketing Departments in Open Innovation Efforts

By • on May 3, 2011

According to Lisa Thorell, “several actors within the marketing department, from market research, corporate communications, channel marketing, to marketing programs, may all play key parts at the very outset of partner negotiations to decrease time to market and reduce business risk” when small companies

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Conference: Business Model Innovation in Services

Conference: Business Model Innovation in Services

By • on April 22, 2011

“Business Model Innovation in Services: Delivering Competitive Advantage” is a one-day industry conference taking place Wednesday, September 21 at the Moller Centre in Cambridge, UK. The conference will bring together service thought leaders to present their views on service business model innovation

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BMW’s Customer-Led Open Innovation Competition

BMW’s Customer-Led Open Innovation Competition

By • on April 13, 2011

BMW’s open innovation contest, “Tomorrow’s Urban Mobility Services,” sought innovative ideas for mobility services in cities and metropolitan areas in the future.

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Opening Innovation to Others Key to Success

Opening Innovation to Others Key to Success

By • on April 6, 2011

In her Contra Costa Times article, Financial Columnist Tapan Munroe discusses how open innovation is a strategy for U.S. businesses to be more competitive as our economy shifts increasingly to services and our manufacturing moves to lower-cost countries. Professor Henry Chesbrough is quoted in the article

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From Products to Services: How Medellín, Colombia is Overcoming the Commodity Trap

From Products to Services: How Medellín, Colombia is Overcoming the Commodity Trap

By • on March 25, 2011

I was just reminded of the importance of thinking of a product business as a service.  I am just returning from an event in Medellín, Colombia, along with Ken Morse and Carter Williams, formerly from MIT and Boeing, respectively.  There, the three of us discussed innovation, with the goal of helping

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Video: Henry Chesbrough Rethinks the Concept of Open Innovation

Video: Henry Chesbrough Rethinks the Concept of Open Innovation

By • on March 7, 2011

In his new book, “Open Services Innovation,” Professor Henry Chesbrough rethinks the concept of open innovation to tackle a new economy. Chesbrough offers the tools to apply service-focused

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Update: Twitter Chat on Open Services Innovation with Henry Chesbrough and Stefan Lindegaard

Update: Twitter Chat on Open Services Innovation with Henry Chesbrough and Stefan Lindegaard

By • on March 3, 2011

UPDATE: To read this conversation, please visit the #15inno hashtag and read Nannette Stangle-Castor’s summary on her Fuentek Intellectual Property Management Blog. —- On Monday, March

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