Capturing Community Needs Through an Open Innovation Process

A study published in the Proceedings of  the 22nd European Conference on Knowledge Management noted that public open innovation platforms allow a local community to be part of an open innovation process by sharing their their innovative ideas  about a specific problem. However, capturing community needs before problems are posted is an essential phase that is ambiguous in open innovation literature. In previous studies, open innovation on a community was applied by seeking innovative solutions without exploring ways to capture community needs as an initial phase before designing a product or service. This study explores this missing step in the literature and asks how community needs are captured before selecting a specific problem to be posted on the platform.

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