Customer Knowledge Management, Inbound Open Innovation and Firm Performance

By • on March 25, 2020

The IOS Press website noted that open innovation is one of the most effective ways to innovate and gain a competitiveness of enterprises, and customer knowledge stands as the cornerstone in all the external sources of innovation. As a result, the management of customer knowledge is critical for the implementation of the innovation activities and the enhancement of the firm performance. Taking open innovation situation based on the knowledge flow view as the research background, this study explores and examines the relation among customer knowledge management, inbound open innovation and firm performance with the data collected from 238 enterprises in ICT industry. 

Click here to read the abstract of the article.

Image via Flickr.

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